NPR's Juana Summers speaks with former customer service executive Amas Tenumah, author of Waiting for Service, on recent surveys showing Americans' dissatisfaction at record highs. American ... Add Yahoo as a preferred source to see more of our stories on Google.

Understanding the Context

Jun. 20โ€”Two north country power companies were fined by the state Public Services Commission for failing to meet customer service ... Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Online reviews have become integral in many consumers' ...

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