Houston Chronicle: How to Change an Unconfirmed Address on PayPal to a Confirmed Address A confirmed address is often required by sellers who are concerned about protecting their buyers' purchases, as it signifies in PayPal that your shipping and billing addresses are identical. This type ... How to Change an Unconfirmed Address on PayPal to a Confirmed Address For others who might have the same problem: if clicking the upper-right "Live" toggle does not work to switch to live, ensure: The live account you are signing in with is of type 'business' (not premier, developer, personal) The primary email address is confirmed in the paypal.com profile Hey @Tbrown76, Welcome to the PayPal Community Forum and thank you for your post!

Understanding the Context

I understand you are being asked to confirm your identity. For regulatory reasons, we need to confirm our customer’s personal details (such as your name, address, and date of birth) or business info. We call this our Customer Identification Program (CIP).